Terms & Conditions

General Warranty & Return Policy


General Warranty Policy


Parts Navigator Pty Ltd, provides a general warranty through the manufacturer for the duration of 6 months from the date of purchase, unless other warranties have been specified at the time of product purchase. Parts Navigator Pty Ltd does not warrant the proper or improper installation and/or application of the purchased, exchanged, traded, bartered, or complimentary procured product/item and/or the competence and/or diagnosis of the installer.


Parts Navigator Pty Ltd assumes no liability and will not pay for labour, damage, rental car, hotel, towing claims, etc. arising from the installation or use of the above mentioned product(s)/item(s). 

Also, due to the complexity of emission control systems, Parts Navigator Pty Ltd does not warranty the part/item to pass emission control inspection solely on its own merit. This guarantee does not apply to any defects caused by misuse, collisions or other accidents, negligence, or any authorised or unreasonable use including, but not limited to, improper application and installation.


Parts Navigator Pty Ltd neither assumes nor authorises any person, agent, distributor, dealer, repair technician, service facility, or company to change, modify, supplement or amend this warranty or assume for Parts Navigator Pty Ltd any warranty or liability in connection with the remanufacturing, sale, shipment or use of the part(s)/item(s). Parts Navigator Pty Ltd does not authorise any other person, agent, distributor, dealer, repair technician, service facility, or company to make any qualitative determinations as to the fitness of the part(s)/item(s).


Parts Navigator Pty Ltd reserves the right to make changes, modifications, or improvements in these parts/items without incurring any obligation to similarly alter, modify, or improve products 

previously purchased, exchanged, traded, bartered, or complimentary procured.


General Products Return Policy


If you are dissatisfied with your part purchase for any reason, you may, so long as, the product has not been installed, assembled or damaged by you, it is not a part (s) supplied from overses as special order for your request, the part (s) is not a non stock item, return it within 15 days of shipment for a refund or replacement (subject to product availability and inspection). After 15 days from the day the part (s) has been shipped the part (s) can not be returned and/or replaced and/or refunded. The part returned, must be in the exact condition as when it was shipped to you. If you have any questions regarding your part after the 15-day period, please contact the manufacturer of your product. Non-defective product returns that are returned for credit will be subject to a twenty percent (20%) restocking fee. A restocking fee will not be charged if your return is the result of an erroneous shipment by Parts Navigator Pty Ltd. All returns are also subject to inspection prior to refund or replacement. In order to return an item, you need to obtain a RMA (Return Merchandise Authorisation) number. Please log into Your Account, proceed to Member’s Page, select Credit Request folder and click on the "Return Merchandise Authorisation Request" link. To obtain RMA (Return Merchandise Authorisation) number the RMA (Return Merchandise Authorisation) Request has to be submitted. In order to qualify for credit or refund, all instructions must be followed exactly as specified with the Merchandise Return Authorisation number. The customer is responsible for all return shipping costs regardless of the return reason.


Note: Electronic components such as lights, bulbs, ignition parts, relays, sensors and switches will not receive a refund if the packaging has been opened or installation has been attempted. Parts Navigator Pty Ltd is not responsible for any labour work, or any other costs encountered during the installation of defective parts. 


We are not responsible for installation errors. We are not responsible for any labour expenses, towing expenses, or rental car expenses that occur as the result of the installation of any wrong or defective parts.


Purchaser must present original sale receipt and box must be clearly marked with RMA (Return Merchandise Authorisation) number before any warranty will be authorised.

To obtain RMA (Return Merchandise Authorisation) number the RMA (Return Merchandise Authorisation) Request has to be submitted

Parts/Items will only be approved for warranty, tested, and/or rebuilt under warranty with 

approval from the Customer Service Department. The customer must first call the Customer Service Department with any problems or issues, before returning the part(s)/item(s). An RMA (Return Merchandise Authorisation) number will be required to return the part(s)/item(s) to the manufacturer for warranty work.

All parts/items must be returned to the manufacturer for warranty work. No exchanges, refunds or credits will be given at any time without first contacting the Customer Service Department and obtaining an approved RMA (Return Merchandise Authorisation) number.

Any tamper seal found to be broken will automatically void the manufacturer's warranty.

Any returned part(s)/item(s), found to be contaminated with rust, varnish, or any other type of contaminant, will automatically void the manufacturer's warranty.

Part(s) supplied from overseas as a special order is considrerd as a non stock item(s) and are not returnable and not refundable under no circumstances

It is customer's responsibility to provide the correct and complete information and/or specifications about the vehicle they ordering and/or ordered spare part (s) for. Parts Navigator Pty Ltd do not take any responsibilty for the part(s) supplied  from overseas and ordered as a special order for customer's request if the customer provides incorrect or incomplete information and/or specifications about the vehicle the customer ordered spare part(s) for.


Core Return Policy


The following conditions must be met to receive core credit:


Core must be returned in original box of purchase.

Core must be packaged and wrapped to avoid damage.

Core must be returned within 30 days.

Core must have all original parts attached.

Core must be rebuild able and free of broken, frozen or missing parts.

Core must be exact core sold.

Core from salvage yard or with water damage will not be accepted.


NO CREDIT ON THE FOLLOWING:


Frozen Cores or Frozen Parts

Broken Cores

Disassembled Core

Wrong Cores

Missing Parts

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